COVID-19 Safety Information for Chan Centre Event Organizers, Backstage Visitors & Artists

 

We look forward to welcoming you back to the Chan Centre! The health and safety of our staff and all visitors is of the utmost importance to us. We have implemented a number of new protocols as we begin to slowly and safely re-open our facility. Please read the following information carefully.

 

For your safety, the Chan Centre has implemented the following changes:

Chan Centre staff will be onsite to welcome you, and we ask that you kindly follow their direction and guidance at all times.

 

Thank you for your assistance in making these events safe and enjoyable for everyone.

 

Production or Event Planning questions?
Please contact:

David Humphrey
Production Manager
604 827 2742
david.humphrey@ubc.ca 

 

Rental questions?
Please contact:

Janice Lew
Rentals and Programming Assistant
604 822 6472
janice.lew@ubc.ca

 

Venues, Rates, & Fees
Tech Specs
Rental Steps & FAQ

 

Event Planning

Prior to your arrival

  • All persons visiting the UBC campus must be able to answer “no” to all three of the following questions:
  1. Are you experiencing any cold, flu or COVID-19 like symptoms, even mild ones? (Click here for the BC CDC symptom list)
  2. Have you had close contact with someone who has tested positive for COVD-19 within the last 14 days?
  3. Have you travelled internationally within the last 14 days, including to the USA?
  • The Chan Centre strongly recommends that people with underlying medical conditions and people who are immunocompromised not attend events at this time.

Parking

  • Directions to the Chan Centre are available here
  • The Rose Garden Parkade is the closest parking to the Chan Centre. We recommend downloading the HonkMobile app in advance for touchless payment processing.
  • If you are unable to pay using the app, payment machines can be found on levels 3 and 5 of the parkade. These machines accept credit card or coins only (no bills).
  • Please respect physical distancing and stay in your car until you can maintain 2m distance from other patrons in the parkade.
  • For all deliveries or to arrange special parking for your event, please contact the Chan Centre Production Department.

Arriving at the Chan Centre

All visitors to campus must abide by the UBC COVID-19 Campus Rules

  • Please enter through the Stage Door only, located at the east side (rear) of the building.
  • Please sign in to the online visitor log at chan.air.arts.ubc.ca/visitorlog. Your name and phone number is required daily.

Inside the Chan Centre

  • Wearing a non-medical mask is mandatory for everyone when indoors on the UBC campus. For more information on this policy, effective Sept 16, 2020, read the full UBC announcement here. For more information on using a non-medical or homemade cloth mask, and how to do so safely, please visit the BC Centre for Disease Control website.
  • Please follow the posted directional signage, floor markings, and reduced occupancy limits and maintain 2m distance from others at all times.
  • Please proceed to your rehearsal space or onstage right away to avoid backstage congestion, and directly to your designated seat or position.  Rehearsal hall and stage setups will be carefully planned for each event to maintain a minimum 2m physical distancing.  Winds, brass, and singers are required to use minimum 3m distancing.
  • Additional measures such as extra distancing, extra cleaning or barriers will be considered during the event planning process.
  • Visitors and artists are welcome to bring non-glassware bottles from home containing water only.  We recommend that any meal breaks are taken in distanced locations throughout the venue or outside if appropriate.
  • Please respect posted capacity limits for washrooms and elevators.  At this time, all dressing rooms are single-occupancy gender-neutral washrooms.
  • Remember to practice good hand hygiene and wash your hands for a minimum of 30 seconds in hot soapy water. In addition to sinks available in the Chan Centre washrooms, there will be hand sanitizer stations set up throughout the venue.
  • Avoid touching your face with unwashed hands.
  • Cough and sneeze into your elbow or a tissue and wash or sanitize your hands afterwards.

We welcome your feedback!  If you have any questions or concerns, please let our Chan Centre staff know at any time. We are here to help you stay safe, enjoy the facility and support your great performance.

Thank you for your cooperation and welcome back!

Please note that these safety measures will be reviewed and updated on an ongoing basis to align with guidelines provided by the province of British Columbia and the University of British Columbia.

 

Additional Resources:

BC COVID-19 Self-Assessment Tool 

BC Public Health Order on Gatherings and Events

WorksafeBC Guidelines – Performing Arts: COVID-19 Protocols for Returning to Operation   

Actsafe COVID-19 Resources for the Performing Arts

UBC’s COVID-19 Campus Rules 

The Chan Centre for the Performing Arts Restart Plan

COVID-19 Safety Information for Chan Centre Patrons

UBC COVID-19 Films & Events Office Protocols

 

Chan Centre Virtual Tour

Want to know more about the layout of the Chan Centre?