COVID-19 Safety Information for Chan Centre Patrons

Welcome to the Chan Centre!

The health and safety of our staff and all visitors continues to be of the utmost importance to us.

The protocols listed below are in effect at public events taking place at the Chan Centre for the Performing Arts, UBC Old Auditorium, and Roy Barnett Recital Hall.

Before you head out for an upcoming show at the Chan Centre, we recommend that you check this page and your pre-show email to stay informed of all safety requirements and to ensure that your event has not been rescheduled.

Things to know


  • Proof of vaccination and masks are no longer required.
    • We appreciate some members of our community may wish to continue wearing masks, and we ask that everyone be respectful of these decisions. As we have seen during the last two years, it is important to show empathy for one another, understanding that everyone has different circumstances.
  • If you feel unwell, stay home and use the BC Self-Assessment Tool for guidance.

Flexible Ticket Policy

Our goal is to be as flexible as possible so that you may purchase tickets with confidence.

  • If your event is rescheduled, your tickets with the original date will still be valid. Ticket holders will be notified of the change in date and will be given an opportunity to request a full refund if the new date does not work with their schedule.
  • If your event is cancelled, ticket holders will be notified of the cancelled date and automatically receive a full refund back to their original payment method. A Ticket Office Representative will be in touch if there are any issues with processing a refund.
  • Please contact the Ticket Office to request a refund if you or any member of your party is in quarantine or isolation, or has come in close contact with someone with COVID-19, or are experiencing any symptoms of COVID-19, or have tested positive for COVID-19.

The ticket office can be reached at or by calling 604.822.2697. Operating hours are from Tuesday to Friday, 12pm – 4pm.

Thank you for your cooperation!


Please note that these safety measures will be reviewed and updated on an ongoing basis to align with guidelines provided by UBC and the BC Provincial Government.


Additional Resources:

BC COVID-19 Self-Assessment Tool

BC Proof of Vaccination

COVID-19 and UBC’s Response

UBC COVID-19 Campus Rules



Chan Centre Virtual Tour

Want to know more about the layout of the Chan Centre?