Concert Experience

Cameras, Phones & Recording Equipment

Professional photography and videography equipment are strictly prohibited.

Please turn your phone to silent with no vibration and reduce your brightness. Recording videos and taking photos on your cell phone may or may not be permitted depending on the performance. As a general rule of thumb, classical music concerts do not permit cell phone use. Please read the pre-show email reminder for confirmation or ask one of our front-of-house staff.

Scent Policy

Our venues are committed to being scent-free spaces. Please refrain from wearing perfumes and colognes as they may affect other patrons’ performance experience.

Food & Beverage

The Chan Centre is proud to serve mostly BC-based food and beverage options, including a selection of coffees, alcoholic drinks, and non-alcoholic drinks. A small selection of snacks are also available. Drinks are only allowed in the theatre on a per-event basis. Please read the pre-show reminder email for confirmation or ask one of our staff.

We operate on a cashless system and only accept payment via credit or debit card. Patrons may also pre-order drinks to minimize waiting during intermission.

Code of Conduct

The Chan Centre for the Performing Arts at UBC is committed to ensuring a welcoming and pleasant environment for its patrons, staff, and artists, as outlined in UBC’s Statement for Respectful Environment for Students, Faculty, and Staff.

All guests will be treated in a professional and courteous manner by all venue staff. We expect all guests to treat artists, patrons, and venue staff in the same manner by adhering to the following Code of Conduct at all our events.

Guests must refrain from:

• • demeaning, discriminatory, or harassing behavior and speech
  • smoking within our facilities, including E-cigarettes and vaping
  • displaying violent behaviour
  • excessive consumption of alcohol
  • bringing prohibited items (see below)

We reserve the right to remove any patron from our premises should they fail to adhere to our Code of Conduct and the provisions within UBC’s Statement for Respectful Environment for Students, Faculty, and Staff.

As the Statement affirms, “The best possible environment for working, learning and living is one in which respect, civility, diversity, opportunity and inclusion are valued.” We are committed to upholding these values to ensure a positive experience for all.