Front Entrance and Rose Garden Parkade Accessibility


The Chan Centre is able to fully accommodate those with accessibility needs. When approaching the Chan Centre entrance from the top of the stairwell off of Main Mall, there is an elevator located on the east side of Flag Pole Plaza; adjacent of the main doors to the Chan Centre.

The same elevator connects to the Rose Garden Parkade, and a number of accessible parking stalls can be found on level five.


Concert Hall Accessibility


The orchestra (main) level of the Chan Shun Concert Hall has a variety of accessible seats. Please note that only the left side of the dress and upper levels of the concert hall (including box seating) are accessible by elevator.

Seat sizes in the concert hall range from approximately 16.5 inches to 19.25 inches. View a map of seat sizes here. If you require a chair that is larger than this, please note that box seating on the dress and upper levels contain movable chairs with arms which can be replaced with chairs that have no arms.

For assistance in booking the accessible seating that’s right for you, contact the ticket office by email at or by phone at 604-822-2697 (phone hours Tues – Sat 12pm – 5pm).


Infared Hearing System Headsets


Infrared Hearing System headsets are available free of charge for those who are hard of hearing. For further details or to make special arrangements, please contact Justine Crawford at 604.822.2188 or


Check out our accessible areas on the Chan Centre virtual tour


View the Chan Shun Concert Hall seating map