Front Entrance and Rose Garden Parkade Accessibility

The Chan Centre is able to fully accommodate those with accessibility needs. When approaching the Chan Centre entrance from the top of the stairwell off of Main Mall, there is an elevator located on the east side of Flag Pole Plaza; adjacent of the main doors to the Chan Centre.

The same elevator connects to the Rose Garden Parkade, and a number of accessible parking stalls can be found on level five.


Concert Hall Accessibility

The orchestra (main) level of the Chan Shun Concert Hall has a variety of accessible seats. Please note that only the left side of the dress and upper levels of the concert hall (including box seating) are accessible by elevator.

Seat sizes in the concert hall range from approximately 16.5 inches to 19.25 inches. View a map of seat sizes here. If you require a chair that is larger than this, please note that box seating on the dress and upper levels contain movable chairs with arms which can be replaced with chairs that have no arms.


Old Auditorium Accessibility

Access ramp off Memorial Drive to the front door of Old Auditorium.

Accessible and mobility-friendly seating.

Elevator in the lobby with access to the lower level.

Accessible washroom on the lower level.


For assistance in booking the accessible seating that’s right for you, contact the ticket office by email at or by phone at 604-822-2697 (phone hours Tues – Fri 12pm – 4pm).


Assisted Listening Devices

Infrared Hearing System headsets are available free of charge for those who are hard of hearing. For further details or to make special arrangements, please contact Paul Sontz at 604.822.9928 or


Access 2 Card

The Chan Centre is pleased to accept Access 2 Entertainment passes for events taking place at the Chan Centre and UBC School of Music venues. If you have a pass, please contact our box office at 604.822.2697 or email to book your tickets. Tickets will be held for pick-up at the box office on the day of the performance and a valid Access2 pass must be presented at that time. Please be aware that inventory is limited and tickets are booked on a first come, first served basis.



Trained guide dogs or service animals assisting guests with disabilities are permitted inside the Chan Centre. All other animals are prohibited.


Barrier-Free Tickets

The Chan Centre for the Performing Arts offers ticket options to those who face barriers to attend our performances. If you are an individual or a community/social group and would like to request discounted or complimentary tickets, please contact Please note that this refers to concerts programmed by the Chan Centre and does not apply to events presented by organizations outside of the Chan Centre.


Check out our accessible areas on the Chan Centre virtual tour


View the Chan Shun Concert Hall seating map