By clicking on the “terms and conditions” checkbox during the checkout process, the purchaser accepts all terms and conditions outlined below.

Ticket Policy
All ticket holders voluntarily assume all risks and dangers incidental to any event for which a ticket is issued and waives all claims against the ticket issuer, the event presenter or owner of the facility whether or not such claims arise from negligence of any of the stated parties.

Payment Methods
VISA, Mastercard, AMEX, and VISA & Mastercard Debit are accepted online and at the Chan Centre Ticket Office.

All ticket prices are stated in Canadian dollars. The price listed is the cost of the ticket, including a facility fee, service fee and applicable taxes.  All fees will be clearly displayed.

Purchasing Tickets
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, we will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.

It is the responsibility of the purchaser to review and verify pricing, seat selections, event, venue and times before confirming their purchase.

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Orders purchased over the stated ticket limits, or suspected of being purchased for intentional resale may be cancelled and refunded (less fees) without notice. Accounts suspected of being used for the purpose of circumventing this limit will be refunded (less fees) and flagged against future use.

Your Tickets
Tickets are non-refundable and all sales are final. Tickets are not final sale if you’re a season subscriber – season subscribers can exchange their tickets. New promotional offers cannot be retroactively applied once a ticket has already been purchased. However, exceptions can be made for the following reasons:

If a performance is cancelled, re-scheduled or postponed you will be able to obtain a refund. If the performance is cancelled you will be automatically refunded. If the performance is re-scheduled or postponed, a 14-day refund window will open up starting on the day of the announcement. The original purchaser will receive the refund.

 

If you are unable to attend a performance for any reason, you may gift your ticket to a friend or family member.

If a ticket has been transferred multiple times, only the ticket accepted from the most recent transfer will be valid for event entry. All previous tickets will be invalidated and will not be permitted for access to the venue.

If upgrading your seat, the difference in price will be charged. We are not able to offer refunds if choosing to switch into a less expensive seat.

Performance dates, times, casting, and programs are subject to change. No refund will be owed if an opening act, program or performer is changed or canceled.

Accessible Seating
The Chan Centre is committed to accessibility. Guests who have different access needs may purchase accessible seats online, over the phone, or at the Box Office.

Third Party Resellers
The Chan Centre is not responsible for tickets purchased with resellers or any third-party seller. The Chan Centre is unable to provide support to tickets not purchased through our Sites, Ticket Office, or the Call Centre; and reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. Sale of tickets on Chan Centre premises other than box office is prohibited.

Ticket Delivery Options
Different combinations of delivery methods may be offered, depending on facts that include the venue and how much time is left before the event. You will be offered delivery method options during the checkout process and you may choose your delivery method from the list provided.

• Will Call: To be collected from the theatre Box Office at least 30 minutes prior to showtime at no additional charge.
• PDF: Downloadable tickets are delivered as a PDF attached to an email. Digital tickets can also be found in ‘My Account’.

Use of Ticket(s)
The barcode only allows one entry per scan. Unauthorized duplication or sale of this ticket may prevent admittance to the event.

Lost Tickets
A new copy of lost tickets can be sent to the email of the original purchaser or printed at will-call on the day of the performance.

Age of Entry
Each person regardless of age must have a valid ticket to enter a performance.

Children must be able to sit quietly throughout the performance or event to ensure they are not disruptive to performers or other patrons. Patrons with preschool aged children may be re-seated near an exit at the Front of House Coordinator’s discretion, if vacant seat exists.

Latecomers
Latecomers will be seated at the discretion of the Front of House Coordinator. To minimize disruption, patrons not seated when the performance begins will be asked to watch the lobby monitor until an appropriate break. Latecomers may also be given alternate seats until intermission.

Ticket Pricing
Pricing and availability are subject to change without notice and have no bearing on previously purchased ticket prices. Prices will not be matched if changed. In some instances, the Chan Centre presentations may have ticket and fee prices that adjust over time based on demand.

Chargebacks and Other Refund Prohibitions
It is your agreement that you will not evade, avoid, or circumvent any refund prohibition of products or services in any manner. In addition, you agree to not intend to dispute or attempt a ‘’chargeback’’ from the company that issued the credit card or payment method. Should you do so, tickets will be cancelled immediately, and any future and pending purchases will be refused at the sole discretion of the Box Office.

Guest Code of Conduct
The Chan Centre for the Performing Arts at UBC is committed to ensuring a welcoming and safe environment for its patrons, staff, and artists, as outlined in the UBC Statement on Respectful Environment for Students, Faculty, and Staff. The Chan Centre’s code of conduct can be accessed by clicking on this link.

Safety and Enjoyment
Venue and Management reserve the right, without compensation or refund of any amount paid, to revoke tickets, refuse admission, or eject, any person whose conduct Management deems disorderly, who uses vulgar or abusive language or who fails to comply with policies or rules and regulations of the venue or Event Provider. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license.

The Chan Centre may also, on certain occasions, have to conduct security searches to ensure the safety of its patrons.

Privacy Policy
Learn more about how your information is collected, used, and shared in the Privacy Policy.

The purchaser agrees that clicking the checkbox is their electronic signature to this contract of sale. This action records the purchaser’s acceptance electronically and forms a legally binding contract. The personal information collected will be used to provide the service in accordance with Section 26(c) of BC’s Freedom of Information and Protection of Privacy Act (FOIPPA) or equivalent in the purchaser’s Province/Country.

The Chan Centre does its best to ensure that all the information on its website is current and accurate. However, mistakes can occur, so we would encourage anyone who may be thinking of making a special trip based on information displayed on the website to confirm that the information is correct. You can do this by emailing to chancentre.marketing@ubc.ca.