We coordinate all of the ticketing details with you including ticket wording, scaling of house, pricing and ticket sales.
You have full use of our computerized box-office system and access to ticket sales reports. Tickets are available online, by phone and at the Chan Centre’s Ticket Office.
COMMISSION FEES
The commission is either 8% of your gross ticket sales or $1 per ticket for all tickets (including paid and complimentary), whichever is greater.
FACILITY FEES
Concert Hall: $4.00 per ticket
Telus Studio Theatre: $2.00 per ticket
RBC Cinema: $2.00 per ticket
Facility fees are charged on complimentary tickets issued above 70 tickets for the Chan Shun Hall, above 20 tickets for the Telus Studio Theatre, and above 20 for the RBC Cinema.
COMPLIMENTARY TICKETS
Complimentary tickets will only be made available to audience members on the day of the event.
You are not allowed to sell complimentary tickets.
All events must be ticketed using Chan Centre barcoded tickets.
Tickets are available online, by phone and at the Chan Centre’s Ticket Office.
There is a $1.00 per ticket charge on each ticket distributed for your event based on the ticket audit. The fee will be charged on your final event settlement.
Upon request, you may sell tickets to your event through your organization, local stores and clubs etc. We will print these tickets for you to sell (remove tickets from the system). You are required to provide a spreadsheet with the contact information, ticket quantity, and seat location (reserved events only) for each ticket holder. Please note that commission, facility fees, and administrative fees are charged on all tickets removed from the system and must be paid before the tickets can be removed.
The following conditions apply:
Tickets cannot be sold online after they are removed from the system.
You are required to provide a spreadsheet with the contact information and seat assignment for each ticket holder.
You may not alter or tamper with the Chan Centre tickets.
All commission and facility fees must be paid before tickets can be removed.
There is a $1.00 per ticket printing fee that is non-refundable and will be charged on your final event settlement.
All unsold tickets must be returned to the ticket office no later than 2 hours prior to the event. A restocking fee of 2% of the gross ticket price or $1/ticket applies, and the charge will appear on the final settlement.
Within two hours of the performance, tickets will not be returned into the system and the 8% commission, facility fees and/or printing costs will be charged on the final settlement.
Reception spaces at the Chan Centre are fully licensed to serve alcohol. In accordance with the BC Liquor and Control Licencing Act, please note the following rules apply:
Chan Centre staff must purchase, open, and serve all alcoholic beverages served on the Chan Centre premises.
All alcohol must be consumed only in those areas designated for liquor consumption.
No alcohol donated or purchased outside of the Chan Centre may be consumed on the premises.
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