Frequently Asked Questions

If you require additional information, please contact our Box Office at 604-822-2697 or email chan.tickets@ubc.ca.

Box office hours are Tuesday–Friday, 10 a.m.–2 p.m.

Who do I contact to ask questions pertaining to my ticket/upcoming performance?

- You can call our box office at 604-822-2697 or email chan.tickets@ubc.ca and our staff will gladly assist you.

Where can I park?

- The nearest lot is the Rose Garden Parkade. Please visit our Directions & Parking page for details.

Where can I find the show program?

- Not every performance includes a program. When available, digital programs will be linked on the event’s page on our website. We do not offer printed programs in an effort to reduce paper waste.

Can I bring children to the theatre?

- All guests, regardless of age, require their own ticket and seat. Children under 13 must be accompanied by another patron of at least 16 years of age seated beside them. Parents and guardians are responsible for determining whether a performance is appropriate for the children in their party, regardless of our suggested age recommendations. A limited number of booster seats are available on a first-come, first-served basis.
- For family-friendly programming, please see upcoming shows in our Inspired series.

What time does the lobby open vs the house?

- The lobby typically opens one hour before showtime, and the theatre doors open 30 minutes before the performance begins. Please refer to your reminder email for confirmed opening times prior to your event. The time stated on your ticket and on the event page is when the show begins, not when doors open.

What happens if I arrive after the performance has started?

- Guests arriving after the scheduled start time may be asked to wait before entering the theatre. Late seating will be accommodated at an appropriate break in the performance, at the discretion of the Front of House team, to minimize disruption to performers and audience members.

Do you offer happy hour?

- Yes, we offer Happy Hour beginning when the lobby opens and continuing for the first 30 minutes. During this time, guests can enjoy discounted drinks and food items.

Do restaurants near the Chan Centre offer discounts?

- Ticket holders receive 10% off, and all Chan Centre Members receive 20% off, at Wildlight Kitchen + Bar when they present their event ticket to the wait staff. Located in leləm̓ Village on University Boulevard in the University Endowment Lands, it’s a great space to enjoy a meal before or after the show.
- This offer is valid for dine-in only, alcoholic drinks excluded. It is not valid when combined with other offers or discounts, including happy hour.

Do you have a lost and found?

Yes. If you’ve lost an item, please contact our box office by phone or email and a team member will check our lost and found for you. Please note that unclaimed items are cleared every six months.

Did I miss a call from the Chan Centre?

We may contact you periodically regarding your membership benefits or updates to upcoming performances. To update your contact restrictions, please contact our box office.