Rental Steps & FAQ

Note: You must submit an event-specific COVID-19 Safety Plan during the planning process that outlines the steps you will take to mitigate the risks of COVID-19 and ensure the health and safety of all performers, workers and visitors. Your event-specific safety plan must be approved prior to confirming your event. For assistance with planning your event and your COVID-19 Safety Plan, please see our event planning guidelines  and contact the Chan Centre Production Department if you have any questions.


STEP ONE – Choose your Venue


STEP TWO – Inquire

  • Fill out the booking request form. You will receive a reply from our rentals department within 24 business hours. You may also contact Janice Lew at 604-822-6472 or for questions about renting the Chan Centre.


STEP THREE – Confirm your Event

  • A non-refundable rental deposit is required to confirm an event. In addition, the Chan Centre will send you a rental contract based on a booking information form that you will be asked to submit. A rental deposit and signed contract must be received before an event can be announced.
  • Upon request, the Chan Centre can provide an event estimate. If this is your first time renting the Chan Centre, it is strongly recommended that you make this request to help determine whether the Chan Centre fits your budget.


STEP FOUR – Ticket your Event


STEP FIVE – Plan your Event

  • The Chan Centre operations team works with you to coordinate all your event details including your ticketing, front of house, reception and production requirements. For production inquiries contact David Humphrey at 604-827-2742 or humphrey@ubc.caand for front of house inquiries contact Carl Armstrong at 604-822-2188 or  For more information about safely planning an event and the steps required to mitigate the risks of COVID-19 please see our event planning guidelines and contact the Chan Centre Production Department if you have any questions.


STEP SIX – Event Requirements & Payments

  • A certificate of insurance is due 30 days before your event.
  • Two weeks before your event, the rental balance, and if applicable, a deposit towards technical and/or concessions expenses is due. The Chan Centre will provide you with an event estimate outlining any required deposit amount.


STEP SEVEN – Final Event Settlement

  • At the conclusion of your event, a final settlement will be sent that details all ticket revenue (if applicable) and expenses. If the Chan Centre is holding any ticket revenue, a cheque will be remitted to the Licensee of the contract. Any balance owing will be deducted from the ticket revenue (if applicable) or paid within seven days of receiving the invoice.

Rental questions? Please contact:

Janice Lew
Rentals and Programming Assistant
604 822 6472


“acoustically, architecturally, and aesthetically pristine”

Professional Sound Magazine