We coordinate all of the ticketing details with you including ticket wording, scaling of house, pricing and ticket sales.
You have full use of our computerized box-office system and access to ticket sales reports. Tickets are available online, by phone and at the Chan Centre’s Ticket Office.
COMMISSION FEES
The commission is either 7.5% of your gross ticket sales or $1 per ticket for all tickets (including paid and complimentary), whichever is greater.
FACILITY FEES
Facility fees apply only to events with admission fees over $10 that are held in the Chan Shun Concert Hall or the Telus Studio Theatre. All other events will be charged $1.00 per ticket.
Concert Hall: $3.00 per ticket
Telus Studio Theatre: $1.50 per ticket
Facility fees are charged on complimentary tickets issued above 5% of rented capacity.
COMPLIMENTARY TICKETS
The Ticket & FOH Manager or designate has sole authority to remove complimentary tickets from the system on your behalf.
Complimentary tickets will only be made available to audience members on the day of the event.
You are not allowed to sell complimentary tickets.
All events must be ticketed using Chan Centre barcoded tickets.
Tickets are available online, by phone and at the Chan Centre’s Ticket Office.
There is a $1.00 per ticket charge on each ticket distributed for your event based on the ticket audit. The fee will be charged on your final event settlement.
Upon request, you may sell tickets to your event through your organization, local stores and clubs etc. We will print these tickets for you to sell (remove tickets from the system). Please note that the commission and facility fees are charged on all tickets removed from the system.
The following conditions apply:
Tickets cannot be sold online after they are removed from the system.
You may not alter or tamper with the Chan Centre tickets.
All commission and facility fees must be paid before tickets can be removed.
There is a $1.00 per ticket printing fee that is non-refundable and will be charged on your final event settlement.
All unsold tickets must be returned to the ticket office no later than 2 hours prior to the event. A restocking fee of 2% of the gross ticket price applies, and the charge will appear on the final settlement.
Within two hours of the performance, tickets will not be returned into the system and the 7.5% commission, facility fees and/or printing costs will be charged on the final settlement.
Reception spaces at the Chan Centre are fully licensed to serve alcohol. In accordance with the BC Liquor and Control Licencing Act, please note the following rules apply:
Chan Centre staff must purchase, open, and serve all alcoholic beverages served on the Chan Centre premises.
All alcohol must be consumed only in those areas designated for liquor consumption.
No alcohol donated or purchased outside of the Chan Centre may be consumed on the premises.
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