We coordinate all of the ticketing details with you including ticket wording, scaling of house, pricing and ticket sales.
You have full use of our computerized box-office system and access to ticket sales reports. Tickets are available online, by phone and at the Chan Centre’s Ticket Office.
The ticketing fee is 7.5% of your gross ticket sales (including GST), or $1 per ticket for all tickets including all paid and complimentary tickets, whichever is greater. You can choose to have fees included in the ticket price or as an added service charge.
Facility fees apply only to events with admission fees over $8 that are held in the Chan Shun Concert Hall or the Telus Studio Theatre.
Concert Hall: $2.50
Telus Studio Theatre: $1.25
The amount of the facility fee may change without notice. Facility fees are charged on complimentary tickets issued above 10% of rented capacity.
The Ticket Operations Manager or designate has sole authority to remove complimentary tickets from the system on your behalf.
Complimentary tickets will only be made available to audience members on the day of the event.
You are not allowed to sell complimentary tickets.
All free events must be ticketed using Chan Centre barcoded tickets.
Tickets must be available online, by phone and at the Chan Centre’s ticket office.
There is a $1 per ticket charge on each ticket distributed for your event based on the ticket audit. The fee will be charged on your final event settlement.
You may sell tickets to your event through your organization, local stores and clubs etc. Upon request, we will print tickets for you to sell (remove tickets from the system). Please note that the 7.5% commission and facility fees are charged on all tickets removed from the system.
The following conditions apply:
Tickets cannot be sold online after they are removed from the system.
All commission and facility fees must be paid before tickets can be removed.
All unsold tickets must be returned to the Ticket Operations Manager or designate no later than 2 hours prior to the event. A restocking fee of 2% of the gross ticket price applies, and the charge will appear on the final settlement.
Within two hours of the performance, tickets will not be returned into the system and the 7.5% ticket commission, facility fees and/or printing costs will be charged on the final settlement.
Reception spaces at the Chan Centre are fully licensed to serve alcohol. In accordance with the BC Liquor and Control Licencing Act, please note the following rules apply:
Chan Centre staff must purchase, open, and serve all alcoholic beverages served on the Chan Centre premises.
All alcohol must be consumed only in those areas designated for liquor consumption.
No alcohol donated or purchased outside of the Chan Centre may be consumed on the premises.
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